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common questions mostly asked by customers

Frequently Asked Questions

What types of jewelry does Preyans offer?

Preyans offers a diverse range of artificial jewelry, including necklaces, earrings, rings, bracelets, and more, crafted through a blend of handcrafting and machine techniques.

What is the minimum order value for free shipping?

For free shipping, the minimum order value is ₹499. Orders below this amount will incur additional shipping charges based on the weight or volumetric weight of the product.

Does Preyans ship internationally?

Currently, we only ship within India.

How do I place an order online?

Browse our collections on the website, add your desired items to the cart, and proceed to checkout. We offer secure payment methods and reliable delivery services across India.

How are shipping costs calculated for orders below ₹499?

Shipping charges for orders below ₹499 are calculated based on the weight or volumetric weight of the product. The exact amount will be displayed during checkout.

What payment methods are accepted?

We accept various payment methods, including credit/debit cards, UPI, and net banking, ensuring a smooth and secure transaction experience.

Can I return or exchange a product?

Yes, we offer a return and exchange policy. Please refer to the specific terms and conditions on our website to see if your purchase qualifies. Click to read R&C policy

How do I care for my Preyans jewelry?

Store your jewelry in a cool, dry place, away from direct sunlight. Avoid contact with water, perfumes, and harsh chemicals to maintain its quality and shine.

How long does delivery take?

Delivery times vary depending on your location(mostly delivery time will be almost 4-5 days after place order). We strive to dispatch orders promptly, and you will receive a tracking number once your order has shipped.

How can I contact customer support?

Our customer support team is available via the contact form on our website, email, or phone. We’re here to assist you with any questions or concerns.

Email: support@preyans.com

Contact: +91-9001710038 (only whatsapp support)